Thank you for shopping with PAWLIIX. All products are shipped from Mainland China. Please read this policy carefully before placing your order.

1. Processing & Shipping

• Orders are processed within 3-5 business days after payment confirmation.

• Shipping costs are calculated during checkout based on:

• Product type/size (e.g., heavy items like pet cages may incur higher fees)

• Delivery destination

• Carrier selected (e.g., standard or express logistics providers)

2. Delivery Time Estimate

• Delivery times cannot be guaranteed due to factors such as:

  • Customs clearance delays

  • Carrier operational issues

  • Local postal services

• General guidance: Most orders arrive within 30 days after tracking number is generated.

• Important: If you are sensitive to potential delays, we strongly advise against placing an order.

3. Tracking Information

• A tracking number will be emailed once your order leaves our warehouse.

• Use this number to monitor progress through your chosen carrier’s website.

4. Customs & Import Taxes

• Buyers are solely responsible for any customs duties, taxes, or fees imposed by their country.

• We cannot intervene in customs processes or predict related charges.

5. Undeliverable Packages

• Packages returned due to incorrect addresses or unpaid customs fees will require:

  • Additional shipping fees to resend, OR

  • Order cancellation with a refund (excluding original shipping costs).

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Contact Us For shipping inquiries: 📧 [service@pawliix.com] (Mon-Fri, 9 AM - 6 PM CST)

Last updated: [March/31/2025] | Policy subject to change without notice.