Buyers are responsible for providing documents or paying duties as required by their country. We cannot intervene in customs processes. Contact your local postal service for assistance.

All orders are shipped from our warehouses in Mainland China.

We accept Visa/Mastercard via Alipay/WeChat Pay. All transactions are encrypted for security.

Address changes must be requested within 12 hours of ordering. After this window, contact the carrier directly (additional fees may apply).

Email us at [service@pawliix.com] for order-related inquiries (response within 48 hours).

Our shipping costs are calculated based on actual logistics fees, including product weight, destination, and carrier rates. This ensures transparency over hidden price markups.

Common reasons include: Payment failure Inventory shortages Suspicion of fraudulent activity

Taxes depend on your country’s regulations. Check with local customs before ordering if unsure.

Delivery typically takes 30+ days after the tracking number is generated, but this is an estimate only. Customs clearance, local holidays, or carrier delays may extend this timeframe.

Yes! A tracking number will be emailed once your order leaves our warehouse. Use it on your chosen carrier’s website (e.g., DHL, EMS) for updates.